Onyx Data support

How Can We Help?

Our team is here to support you with FabOps, training, and all Onyx Data services.

Email Support

Send us an email and we'll respond within 1 business day.

support@onyxdata.co.uk

Phone Support

Call us during UK business hours (9am-5pm GMT).

+44 204 534 7858

Book a Call

Schedule a call with our team at a time that suits you.

Book a Strategy Call

FabOps Support

For FabOps-specific support, use these resources based on your subscription tier:

Standard

  • Email support (1 business day response)
  • Documentation & knowledge base
  • Community forum access

Professional

  • Priority email support (4 hour response)
  • Phone support during business hours
  • Quarterly review calls
  • Dedicated success manager

Enterprise

  • 24/7 emergency support
  • Dedicated Slack or Microsoft Teams channel
  • Monthly strategy reviews
  • Custom SLA agreements

Helpful Resources

FabOps Documentation

Guides, tutorials, and reference documentation.

Getting Started Guide

Review FabOps onboarding and qualification guidance.

FabOps FAQ

Answers to common questions.

Blog & Insights

Latest updates and best practices.

Contact Details

Email: info@onyxdata.co.uk

Support: support@onyxdata.co.uk

Phone: +44 204 534 7858

Registered details:
Onyx Data Ltd
Company No. 11795932
VAT No. GB 314544227
Registered office: 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF

Support Hours

Standard Support:

Monday - Friday: 9:00 AM - 5:00 PM GMT

Professional/Enterprise:

Extended hours as per SLA

Bank holidays excluded