Terms of Service

FabOps Intelligence — End User Licence Agreement

Last updated: April 2026

1. Parties

This End User Licence Agreement (“Agreement”) is between Onyx Data Ltd, a company registered in England and Wales (company number 11795932), with registered office at 16 Upper Woburn Place, London, WC1H 0AF (“Onyx Data”) and the organisation or individual accepting these terms (“Customer”).

2. Licence Grant

Subject to payment of applicable fees and compliance with this Agreement, Onyx Data grants the Customer a non-exclusive, non-transferable, limited licence to access and use FabOps Intelligence (“Software”) solely for the Customer’s internal business purposes during the subscription term.

3. Restrictions

The Customer must not: (a) sublicense, resell, or transfer the Software to any third party; (b) reverse engineer, decompile or disassemble the Software; (c) use the Software to develop a competing product; (d) remove or alter any proprietary notices or labels on the Software.

4. Subscription and Payment

Access to the Software is provided on a subscription basis. Fees are as agreed at point of purchase. Subscriptions renew automatically unless cancelled with 30 days written notice prior to the renewal date. All fees are exclusive of VAT.

5. Data and Privacy

The Software operates entirely within the Customer’s own Microsoft Azure tenant. Onyx Data does not store, process or have access to the Customer’s data outside of that tenant. Onyx Data processes personal data in accordance with its Privacy Policy available at onyxdata.co.uk/privacy and in compliance with the UK GDPR and Data Protection Act 2018.

6. Intellectual Property

All intellectual property rights in the Software remain the sole property of Onyx Data Ltd. This Agreement does not transfer any ownership rights to the Customer. The Customer retains ownership of all data processed through the Software.

7. Warranties

Onyx Data warrants that: (a) the Software will perform materially in accordance with its documentation; (b) it has the right to grant the licences in this Agreement; (c) the Software does not knowingly contain any malicious code.

8. Support and Availability

Onyx Data will use reasonable endeavours to ensure the Software is available 99.5% of the time, excluding scheduled maintenance. Support is available Monday to Friday, 09:00–17:30 GMT, via leon@onyxdata.co.uk or as otherwise agreed in the applicable order.

9. Limitation of Liability

To the maximum extent permitted by law: (a) Onyx Data’s total liability under this Agreement shall not exceed the fees paid by the Customer in the 12 months preceding the claim; (b) neither party shall be liable for indirect, consequential, incidental or special damages; (c) nothing in this Agreement limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.

10. Termination

Either party may terminate this Agreement: (a) with 30 days written notice at any time; (b) immediately if the other party materially breaches this Agreement and fails to remedy the breach within 14 days of written notice; (c) immediately if the other party becomes insolvent or enters administration. Upon termination, the Customer’s access to the Software will cease and all outstanding fees become immediately payable.

11. Confidentiality

Each party agrees to keep the other’s confidential information strictly confidential and not to disclose it to any third party without prior written consent, except as required by law.

12. Governing Law

This Agreement is governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

13. Entire Agreement

This Agreement constitutes the entire agreement between the parties regarding the Software and supersedes all prior agreements, representations and understandings.

14. Contact

Onyx Data Ltd 16 Upper Woburn Place, London, WC1H 0AF leon@onyxdata.co.uk +44 204 534 7858